Clipstone Elevators, a Dubai-based lift operator and service company, recognized the need to enhance their service operations by leveraging the power of technology. To address this requirement, they approached Metric Tree Labs, a renowned software development company, to build and manage a mobile application tailored to their specific needs. This case study highlights the successful collaboration between Clipstone Elevators and Metric Tree Labs, resulting in the development of a comprehensive service booking mobile application.
Web & Mobile
Clipstone Elevators has been serving the Dubai market for over a decade, providing top-notch lift services and maintenance solutions. With an expanding customer base and a growing team of service professionals, the company sought a more efficient and transparent way to manage service requests, warranties, location visits, and employee tracking. Recognizing the potential of a mobile application, they partnered with Metric Tree Labs to transform their service operations
Clipstone Elevators faced several challenges in their existing service management system. Key issues included a lack of real-time communication with customers, manual and time-consuming service booking processes, difficulty in tracking employee locations and service progress, and a fragmented system for managing warranties and service history. These challenges hindered their ability to deliver exceptional customer service and maintain efficient service operations.
Metric Tree Labs proposed a customized mobile application built using React Native, a versatile and cross-platform development framework. The mobile application was designed to address the specific needs of both customers and the super admin responsible for business management.
Login and register accounts: Customers could create personal accounts to access various app functionalities.
Super admin login: Authorized personnel could access the admin panel with secure login credentials.